General Terms & Conditions

1. Introduction

Welcome to tendo.hr. These General Terms and Conditions govern your use of our website and services provided by Tendo d.o.o., a company registered in Croatia. By accessing or using our services, you agree to be bound by these terms.

tendo.hr is a luxury travel agency specialising in yacht charters, exclusive villa rentals, and curated activities along the Croatian Adriatic coast.

2. Services

tendo.hr offers the following services:

• Yacht and boat charter arrangements
• Exclusive villa rental bookings
• Curated activity and experience packages
• Concierge and travel assistance services
• Transfer and transportation arrangements

We act as an intermediary between clients and service providers (charter companies, villa owners, activity operators). The specific terms of each service are additionally governed by the respective service provider's terms.

3. Bookings and Reservations

All bookings are subject to availability and confirmation by tendo.hr. A reservation is considered confirmed only upon receipt of written confirmation and the required deposit payment.

By making a booking, the lead passenger (the person making the reservation) agrees to these terms on behalf of all members of the travelling party.

3.1 Deposits

A non-refundable deposit of 30% of the total booking value is required to secure a reservation, unless otherwise stated in the specific service agreement.

3.2 Final Payment

The remaining balance is due 45 days prior to the start date of the service, unless otherwise agreed in writing.

4. Cancellation Policy

Cancellation charges are calculated as a percentage of the total booking value based on when the cancellation notice is received:

• More than 90 days before departure: Loss of deposit only
• 60–90 days before departure: 50% of total booking value
• 30–59 days before departure: 75% of total booking value
• Less than 30 days before departure: 100% of total booking value

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen cancellation circumstances.

5. Pricing

All prices displayed on tendo.hr are in Euros (EUR) unless otherwise stated. Prices include VAT where applicable. tendo.hr reserves the right to adjust prices due to changes in applicable taxes, currency fluctuations, or other factors outside our control.

Any price adjustments after confirmation of booking will be communicated to you immediately. You have the right to cancel without penalty if a price increase exceeds 10% of the originally quoted price.

6. Travel Insurance

We strongly recommend that all clients obtain comprehensive travel insurance prior to departure, covering cancellation, medical expenses, personal liability, and loss of personal property. tendo.hr does not provide travel insurance and cannot be held responsible for any losses that could have been covered by such insurance.

7. Responsibilities and Liability

tendo.hr acts as an agent for various service providers and cannot be held liable for the acts, omissions, or defaults of those independent service providers.

Our liability is limited to the value of the services directly provided by tendo.hr. We accept no responsibility for any injury, damage, loss, accident, delay, or irregularity that may arise from circumstances beyond our reasonable control, including acts of God, political unrest, strikes, or technical failures.

8. Client Responsibilities

Clients are responsible for:

• Ensuring all travel documents (passports, visas) are valid and in order
• Arriving at designated meeting points at the specified times
• Complying with the rules and regulations of service providers
• Any additional costs incurred due to personal behaviour or negligence
• Informing us of any special requirements, health conditions, or dietary needs

9. Complaints

Any complaints regarding our services should be reported to tendo.hr immediately during your trip so that we can attempt to resolve the issue. If you remain dissatisfied, please submit a written complaint within 30 days of your return.

Contact us at: info@tendo.hr

10. Governing Law

These terms and conditions are governed by the laws of the Republic of Croatia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Croatia.

11. Changes to Terms

tendo.hr reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes constitutes your acceptance of the new terms.

12. Contact Information

For questions regarding these Terms and Conditions, please contact us: